Predicting Customer Complaints in Mobile Telecom Industry Using Machine Learning Algorithms
<p> Mobile telecom industry competition has been fierce for decades, therefore increasing the importance of customer retention. Most mobile operators consider customer complaints as a key factor of customer retention. We implement machine learning algorithms to predict the customer complaints...
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| Language: | EN |
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Purdue University
2018
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| Online Access: | http://pqdtopen.proquest.com/#viewpdf?dispub=10791168 |