Análisis y diseño de la arquitectura de procesos de gestión de servicios de TI, basado en el estándar de la NTP-ISO/IEC 20000, para el servicio de un ERP tipo SAAS
This professional project Analysis and Design of a Processes Architecture for IT services management based on NTP-ISO/IEC 20000 standard for the service of a SaaS ERP type have for objective offer to different ERP´s providers enterprises, a process architecture that it allows to align business proce...
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| Language: | Spanish |
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Universidad Peruana de Ciencias Aplicadas (UPC)
2015
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| Online Access: | http://hdl.handle.net/10757/582135 http://repositorioacademico.upc.edu.pe/upc/handle/10757/582135 |