Emotion work and well-being of human-resource employees within the chrome industry / A. du Preez

Emotion work and well-being of human-resource employees within the chrome industry / A. du Preez

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Things develop quickly in today's internet-linked global economy and competition is intense. Speed, cost, and quality are no longer the trade-offs they once were. Today's consumers demand immediate access to high-quality products and services at a reasonable price. Thus, Managers are chall...

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Bibliographic Details
Main Author:	Du Preez, Arenda
Published:	North-West University 2009
Subjects:	Service workers Emotion work/emotional labour Surface acting Deep acting Emotional dissonance Emotional regulation Well-being Burnout Engagement Co-worker Support Supervisor support Emotional intelligence
Online Access:	http://hdl.handle.net/10394/2637

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