Emotion work and well-being of human-resource employees within the chrome industry / A. du Preez

Emotion work and well-being of human-resource employees within the chrome industry / A. du Preez

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Things develop quickly in today's internet-linked global economy and competition is intense. Speed, cost, and quality are no longer the trade-offs they once were. Today's consumers demand immediate access to high-quality products and services at a reasonable price. Thus, Managers are chall...

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Bibliographic Details
Main Author: Du Preez, Arenda
Published: North-West University 2009
Subjects:
Service workers
Emotion work/emotional labour
Surface acting
Deep acting
Emotional dissonance
Emotional regulation
Well-being
Burnout
Engagement
Co-worker
Support
Supervisor support
Emotional intelligence
Online Access:http://hdl.handle.net/10394/2637

Internet

http://hdl.handle.net/10394/2637

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