Electronic banking services in South Africa : service quality scale development and validation / Ephrem Habtemichael Redda
The rapid advancement in technology-based systems, especially those related to the Internet and World Wide Web, has led to fundamental changes in how banks interact with customers. These developments have propelled banks to be innovative and use alternative delivery channels such as electronic banki...
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| Language: | en |
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2016
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| Online Access: | http://hdl.handle.net/10394/16547 |