The relationship between job characteristics, work wellness and work-related flow of call centre agents in an insurance company / Joline Swart
The technological era in which modern day organisations function, attempting to make every aspect of service more efficient and customer friendly, has cultivated a need within organisations to invent new ways of service. Call centres are one way in which organisations are trying to improve their cus...
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North-West University
2009
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| Online Access: | http://hdl.handle.net/10394/1315 |