Proactive reduction of returns : management and metrics

Thesis (M.Eng.)--Massachusetts Institute of Technology, Engineering Systems Division, 2000. === Includes bibliographical references (leaves 69-70). === Management of reverse logistics is becoming an important research area. Within this body of research, very little work has been done on proactively...

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Bibliographic Details
Main Author: Zaientz, Lucas A. (Lucas Aaron), 1971-
Other Authors: Jonathan L.S. Byrnes.
Format: Others
Language:English
Published: Massachusetts Institute of Technology 2005
Subjects:
Online Access:http://hdl.handle.net/1721.1/8735