Field deployment process transformation in IBM PC services
Thesis (M. Eng.)--Massachusetts Institute of Technology, Dept. of Mechanical Engineering, 2007. === Includes bibliographical references (p. 57). === Field service, as an important focus area of service operations, has increasingly become a critical component of the overall service offering by high-t...
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| Format: | Others |
| Language: | English |
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Massachusetts Institute of Technology
2008
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| Online Access: | http://hdl.handle.net/1721.1/42318 |