Customer service quality management in the construction industry : a comparative study of the U.S. and Japan

Customer service quality management in the construction industry : a comparative study of the U.S. and Japan

Thesis (M.S.)--Massachusetts Institute of Technology, Dept. of Civil Engineering, 1992. === Includes bibliographical references (leaves 117-119). === by Tatsuhiko Asahara. === M.S.

Bibliographic Details
Main Author: Asahara, Tatsuhiko, 1964-
Other Authors: Fred Moavenzadeh.
Format: Others
Language:English
Published: Massachusetts Institute of Technology 2005
Subjects:
Civil and Environmental Engineering
Online Access:http://hdl.handle.net/1721.1/12827
id ndltd-MIT-oai-dspace.mit.edu-1721.1-12827
record_format oai_dc
spelling ndltd-MIT-oai-dspace.mit.edu-1721.1-128272019-05-02T15:49:35Z Customer service quality management in the construction industry : a comparative study of the U.S. and Japan Asahara, Tatsuhiko, 1964- Fred Moavenzadeh. Massachusetts Institute of Technology. Dept. of Civil and Environmental Engineering Civil and Environmental Engineering Thesis (M.S.)--Massachusetts Institute of Technology, Dept. of Civil Engineering, 1992. Includes bibliographical references (leaves 117-119). by Tatsuhiko Asahara. M.S. 2005-08-15T19:02:05Z 2005-08-15T19:02:05Z 1992 1992 Thesis http://hdl.handle.net/1721.1/12827 27588082 eng M.I.T. theses are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. See provided URL for inquiries about permission. http://dspace.mit.edu/handle/1721.1/7582 119 leaves 6846861 bytes 6846618 bytes application/pdf application/pdf application/pdf Massachusetts Institute of Technology
collection NDLTD
language English
format Others
sources NDLTD
topic Civil and Environmental Engineering
spellingShingle Civil and Environmental Engineering
Asahara, Tatsuhiko, 1964-
Customer service quality management in the construction industry : a comparative study of the U.S. and Japan
description Thesis (M.S.)--Massachusetts Institute of Technology, Dept. of Civil Engineering, 1992. === Includes bibliographical references (leaves 117-119). === by Tatsuhiko Asahara. === M.S.
author2 Fred Moavenzadeh.
author_facet Fred Moavenzadeh.
Asahara, Tatsuhiko, 1964-
author Asahara, Tatsuhiko, 1964-
author_sort Asahara, Tatsuhiko, 1964-
title Customer service quality management in the construction industry : a comparative study of the U.S. and Japan
title_short Customer service quality management in the construction industry : a comparative study of the U.S. and Japan
title_full Customer service quality management in the construction industry : a comparative study of the U.S. and Japan
title_fullStr Customer service quality management in the construction industry : a comparative study of the U.S. and Japan
title_full_unstemmed Customer service quality management in the construction industry : a comparative study of the U.S. and Japan
title_sort customer service quality management in the construction industry : a comparative study of the u.s. and japan
publisher Massachusetts Institute of Technology
publishDate 2005
url http://hdl.handle.net/1721.1/12827
work_keys_str_mv AT asaharatatsuhiko1964 customerservicequalitymanagementintheconstructionindustryacomparativestudyoftheusandjapan
_version_ 1719028754106286080

Similar Items