Customer service quality management in the construction industry : a comparative study of the U.S. and Japan
Thesis (M.S.)--Massachusetts Institute of Technology, Dept. of Civil Engineering, 1992. === Includes bibliographical references (leaves 117-119). === by Tatsuhiko Asahara. === M.S.
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| Format: | Others |
| Language: | English |
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Massachusetts Institute of Technology
2005
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| Online Access: | http://hdl.handle.net/1721.1/12827 |