An exploration of the tradeoffs between repairperson staffing and skill levels and the prospect of multiple unrepaired critical faults
This thesis consists of a study of Manitoba Telecom Services' Trouble Diagnosis and Repair System (TDRS). The TDRS consists of three levels of service staff responsible for diagnosing and repairing telephone switching equipment faults (troubles). It is modelled as a network flow model with feed...
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| Language: | en_US |
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2007
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| Online Access: | http://hdl.handle.net/1993/1267 |