Frontline employees' perception of service quality climate : the case of an airport ground handling service company

Frontline employees' perception of service quality climate : the case of an airport ground handling service company

University of Macau === Faculty of Business Administration === Department of Management and Marketing

Bibliographic Details
Main Author: Lei, Ka Lin
Language:English
Published: University of Macau 2003
Subjects:
University of Macau > Dissertations
澳門大學 > 論文
Marketing & Strategic Management > Department of Management and Marketing
Online Access:http://umaclib3.umac.mo/record=b1636742

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