Frontline employees' perception of service quality climate : the case of an airport ground handling service company
University of Macau === Faculty of Business Administration === Department of Management and Marketing
| Main Author: | |
|---|---|
| Language: | English |
| Published: |
University of Macau
2003
|
| Subjects: | |
| Online Access: | http://umaclib3.umac.mo/record=b1636742 |