Frontline employees' perception of service quality climate : the case of an airport ground handling service company

Frontline employees' perception of service quality climate : the case of an airport ground handling service company

University of Macau === Faculty of Business Administration === Department of Management and Marketing

Bibliographic Details
Main Author: Lei, Ka Lin
Language:English
Published: University of Macau 2003
Subjects:
University of Macau > Dissertations
澳門大學 > 論文
Marketing & Strategic Management > Department of Management and Marketing
Online Access:http://umaclib3.umac.mo/record=b1636742
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spelling ndltd-MACAU-oai-libdigital.umac.mo-b16367422013-01-07T23:04:24Z2003http://umaclib3.umac.mo/record=b1636742UM_THESESUniversity of MacauFaculty of Business AdministrationDepartment of Management and MarketingUniversity of MacauUniversity of Macau -- Dissertations澳門大學 -- 論文Marketing & Strategic Management -- Department of Management and MarketingengLei, Ka LinFrontline employees' perception of service quality climate : the case of an airport ground handling service companyCase of an airport ground handling service company
collection NDLTD
language English
sources NDLTD
topic University of Macau -- Dissertations
澳門大學 -- 論文
Marketing & Strategic Management -- Department of Management and Marketing
spellingShingle University of Macau -- Dissertations
澳門大學 -- 論文
Marketing & Strategic Management -- Department of Management and Marketing
Lei, Ka Lin
Frontline employees' perception of service quality climate : the case of an airport ground handling service company
description University of Macau === Faculty of Business Administration === Department of Management and Marketing
author Lei, Ka Lin
author_facet Lei, Ka Lin
author_sort Lei, Ka Lin
title Frontline employees' perception of service quality climate : the case of an airport ground handling service company
title_short Frontline employees' perception of service quality climate : the case of an airport ground handling service company
title_full Frontline employees' perception of service quality climate : the case of an airport ground handling service company
title_fullStr Frontline employees' perception of service quality climate : the case of an airport ground handling service company
title_full_unstemmed Frontline employees' perception of service quality climate : the case of an airport ground handling service company
title_sort frontline employees' perception of service quality climate : the case of an airport ground handling service company
publisher University of Macau
publishDate 2003
url http://umaclib3.umac.mo/record=b1636742
work_keys_str_mv AT leikalin frontlineemployeesperceptionofservicequalityclimatethecaseofanairportgroundhandlingservicecompany
AT leikalin caseofanairportgroundhandlingservicecompany
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