The Effect on Earnings Persistence and the Markets Reaction to the Alignment of Employee and Customer Relations with Competitive Strategy
Prior literature suggests that a focus on employee and customer relations alone improves financial performance. However, I find that a focus on employee and customer relations alone is not related to higher earnings persistence, but rather I hypothesize and find that the alignment of employee and cu...
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| Format: | Others |
| Language: | en |
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LSU
2013
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| Online Access: | http://etd.lsu.edu/docs/available/etd-09032013-151841/ |