An assessment of the relationship between critical factors of quality management and customer perceptions of service quality
Three streams of research relevant to quality management were pulled together in this study. The primary objective of the study was to examine empirically the relationship between critical factors of quality management, organizational culture/transformational leadership, and quality performance as m...
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1993
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| Online Access: | http://spectrum.library.concordia.ca/4829/1/MM84621.pdf Motahari, Saeed <http://spectrum.library.concordia.ca/view/creators/Motahari=3ASaeed=3A=3A.html> (1993) An assessment of the relationship between critical factors of quality management and customer perceptions of service quality. Masters thesis, Concordia University. |
Internet
http://spectrum.library.concordia.ca/4829/1/MM84621.pdfMotahari, Saeed <http://spectrum.library.concordia.ca/view/creators/Motahari=3ASaeed=3A=3A.html> (1993) An assessment of the relationship between critical factors of quality management and customer perceptions of service quality. Masters thesis, Concordia University.