Development of restaurant service sabotage scale
Doctor of Philosophy === Department of Hospitality Management and Dietetics === Junehee Kwon === Service sabotage refers to employees' deliberate actions that negatively affect service, functional quality, employee-customer rapport, and company performance. Almost all frontline employees in the...
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| Language: | en_US |
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Kansas State University
2017
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| Online Access: | http://hdl.handle.net/2097/36211 |