Absenteísmo em contact center - estudo de caso com preditores micro e macroorganizacionais
The general objective of this study was to investigate the capacity of explanation of Absenteeism among call center operators, through a set of micro and macro organizational variables, specifically, Perceived Organizational Support, Organizational Climate, Affective and Calculative Commitment and t...
| Main Author: | |
|---|---|
| Other Authors: | |
| Format: | Others |
| Language: | Portuguese |
| Published: |
Universidade Federal de Uberlândia
2016
|
| Subjects: | |
| Online Access: | https://repositorio.ufu.br/handle/123456789/17198 |