A INTEGRAÇÃO DO MODELO KANO COM O BALANCED SCORECARD COM ÊNFASE NA SATISFAÇÃO DOS CLIENTES INTERNOS E EXTERNOS
The global scenario shows that dairy cooperatives are exposed to an increasing global competition. In this picture, the function of the quality and strategic area is critical to assist in making decisions and maintain continuous improvement of products and services. In this research, attempted to pr...
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| Format: | Others |
| Language: | Portuguese |
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Universidade Federal de Santa Maria
2011
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| Online Access: | http://repositorio.ufsm.br/handle/1/8175 |