A INFLUÊNCIA DO PESSOAL DA LINHA DE FRENTE (FRONT OFFICE) NA SATISFAÇÃO DO CLIENTE NUMA AGÊNCIA BANCÁRIA
The service companies have been suffering, in the last years deep modifications deriving from factors such as the globalization, competitiveness, technological progress and the consumer's new profile, more demanding and conscious about his rights. These factors had forced the service organizati...
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| Format: | Others |
| Language: | Portuguese |
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Universidade Federal de Santa Maria
2008
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| Online Access: | http://repositorio.ufsm.br/handle/1/8075 |