NORMA ISO 9001/2000 COMO MODELO DE GESTÃO: UM ROTEIRO DE IMPLANTAÇÃO PARA AS ORGANIZAÇÕES E SUA IMPLEMENTAÇÃO UM ESTUDO DE CASO
In a global market with increasing demands of customers, the establishment and maintenance of quality management systems and their subsequent certification is in a critical factor of success for organizations wishing to improve their performance, optimizing their processes and resources and, therefo...
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| Format: | Others |
| Language: | Portuguese |
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Universidade Federal de Santa Maria
2008
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| Online Access: | http://repositorio.ufsm.br/handle/1/8047 |