Proposição de um método de gestão da satisfação dos clientes baseado na integração das normas ISO 9001, ISO/TS 16949 E NBR 15100
Made available in DSpace on 2016-06-02T19:52:05Z (GMT). No. of bitstreams: 1 5951.pdf: 2814952 bytes, checksum: 1ddb57257d8bfedeeb81e27191ef8fc1 (MD5) Previous issue date: 2013-12-02 === The measurement of customer satisfaction has become a process of extreme importance to organizations on the com...
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| Format: | Others |
| Language: | Portuguese |
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Universidade Federal de São Carlos
2016
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| Online Access: | https://repositorio.ufscar.br/handle/ufscar/3757 |