Gest?o de satisfa??o e fidelidade do cliente na hotelaria :um estudo sobre os fatores que influenciam a satisfa??o e a fidelidade do turista internacional no Brasil
Made available in DSpace on 2014-12-17T14:52:56Z (GMT). No. of bitstreams: 1 MarioOAG.pdf: 1577955 bytes, checksum: fe0181009d2b877d78c486878ab0226b (MD5) Previous issue date: 2006-05-19 === Coordena??o de Aperfei?oamento de Pessoal de N?vel Superior === The objective of this thesis was studying t...
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| Format: | Others |
| Language: | Portuguese |
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Universidade Federal do Rio Grande do Norte
2014
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| Online Access: | http://repositorio.ufrn.br:8080/jspui/handle/123456789/14986 |