A recupera??o de falhas na presta??o de servi?os hoteleiros como ferramenta de relacionamento: um estudo na empresa Club Med Brasil
Submitted by Jorge Silva (jorgelmsilva@ufrrj.br) on 2017-08-04T18:45:19Z No. of bitstreams: 1 2016 - Daniella Cristina Santos Quevedo.pdf: 2678430 bytes, checksum: e08acb28f9b15508f9380dc0b40ccd69 (MD5) === Made available in DSpace on 2017-08-04T18:45:19Z (GMT). No. of bitstreams: 1 2016 - Daniel...
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| Format: | Others |
| Language: | Portuguese |
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Universidade Federal Rural do Rio de Janeiro
2017
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| Online Access: | https://tede.ufrrj.br/jspui/handle/jspui/1953 |