Teleoperadoras ativas: estresse e expressividade oral

Teleoperadoras ativas: estresse e expressividade oral

Made available in DSpace on 2016-04-27T18:12:26Z (GMT). No. of bitstreams: 1 Aline Tavares Pimentel.pdf: 623989 bytes, checksum: 0ca4614b775cdc0e01ab2e8e27d5f7e0 (MD5) Previous issue date: 2007-10-09 === Background: the professional voice, the verbal behavior and the mode as the communication i...

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Bibliographic Details
Main Author: Pimentel, Aline Tavares
Other Authors: Andrada e Silva, Marta Assumpção de
Format: Others
Language:Portuguese
Published: Pontifícia Universidade Católica de São Paulo 2016
Subjects:
Central de teleatendimentos
Estresse
Comportamento verbal
Mulheres
Comunicacao oral
Telemarketing
Qualidade da voz
Stress ocupacional
Voz
Answering services
Stress
Verbal behavior
Women
CNPQ::CIENCIAS DA SAUDE::FONOAUDIOLOGIA
Online Access:https://tede2.pucsp.br/handle/handle/12145

Internet

https://tede2.pucsp.br/handle/handle/12145

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