Bureaucratic Regulation and Emotional Labor: Implications for Social Services Case Management
Abstract This paper examines Family and Independence Case Managers in the social services in Atlanta, GA, as they negotiate a highly bureaucratized benefit delivery system that undervalues the emotional costs inherent in its operation. I begin with an examination of Weber’s (1946) theories of bureau...
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| Format: | Others |
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Digital Archive @ GSU
2012
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| Online Access: | http://digitalarchive.gsu.edu/sociology_theses/30 http://digitalarchive.gsu.edu/cgi/viewcontent.cgi?article=1029&context=sociology_theses |