平台企業價值創造與客戶黏著性探討

• Main Authors: 林葳, Lin, Wei
• Language: 中文
• Published: 國立政治大學
• Subjects: 網路交友平台; 平台黏著度; 顧客價值; Online Dating Business; Customer Stickiness; Value Creation
• Online Access: http://thesis.lib.nccu.edu.tw/cgi-bin/cdrfb3/gsweb.cgi?o=dstdcdr&i=sid=%22G0102363019%22.

台灣寂寞商機的興盛，以及網路的蓬勃發展，使網路交友平台越來越熱絡，紛紛進入產業分食大餅，但並非各個網路交友平台皆能吸引龐大用戶的興趣，進而長駐於平台之內，使平台順利成長。有些網路交友平台缺乏自我特色，最終落得合併與收場的地步；然而，有部分擁有強烈特色與清楚定位的網路交友平台，不僅穩坐產業前幾名寶座，更是不斷自我成長，讓用戶與平台間的關係越趨緊密、密不可分，本研究試圖回答以下兩大問題： 一、 交友平台如何建立用戶專屬陷入成本，增加其對平台的黏著性？ 二、 交友平台企業如何創造對客戶的價值？ 為回答上述兩大問題，本研究依序分析平台機制設計、探討平台建立用戶信任感的因素、研究平台專屬資產的類型、以及平台創造顧客價值的層面，並根據分析結果，本研究針對實務與後續研究提出建議。本研究提出以下結論： 一、 網路交友平台的定位明確，掌握以定位出發的核心機制設計，衍生開發功能，善用插旗、築牆、圍城策略，環環相扣，能提昇用戶對平台的黏著度。 二、 網路交友平台善用社群策略，洞悉用戶網路外部性的運作，會提昇平台對用戶的價值，也會對企業成長產生正向回饋。 === With a view to business opportunity of single people and a flourishing Internet, it is getting great demand of online dating businesses in Taiwan in order to divide up the market. However, not every online dating business can arouse enthusiasm in their members, not to mention building up the stickiness of platform business. Some of them are lack of characteristics and it result in the condition of mergers and acquisitions, and even ending up their businesses in the long run. But some possess strong styles and clear position, they not only having good ratings but also make tighter relationship between members and themselves. Specifically, the present study tries to answer the following two questions: 1. How do the online dating business build up asset specificity cost and increase the customer stickiness? 2. How do online dating businesses make value creation? By analyzing the platform mechanism, this study concludes that: 1. The clear position of platform and mastering core mechanism, and making progress in developing interrelated functions can increase the customer stickiness of members toward online dating businesses. 2. Online dating businesses which are good at strategy of community and Internet externality can increase the platform value, and also have positive impact on the growth of platform business.