Investigating the Relationship between Operations Efficiency and Customer Satisfaction
The importance of efficiency in the service industry has continued to grow with the increase of services in today’s society. As a result, services must maintain efficient operations in order to achieve positive customer satisfaction and retain their customers. The fear of receiving negative customer...
| Main Author: | |
|---|---|
| Format: | Others |
| Published: |
DigitalCommons@CalPoly
2013
|
| Online Access: | https://digitalcommons.calpoly.edu/theses/1110 https://digitalcommons.calpoly.edu/cgi/viewcontent.cgi?article=2201&context=theses |