Crisis communication and performance indicators at Southern Illinois University

This thesis explores the intersection of framing, crisis communication, marketing, and reputation 2004-2012 at Southern Illinois University-Carbondale. In measuring reputation as a function of key performance indicators, this case study showed crisis framing didn't affect key performance indica...

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Bibliographic Details
Main Author: Hawkins, Matthew
Other Authors: Kang, Minjeong
Published: 2013
Subjects:
Online Access:http://cardinalscholar.bsu.edu/handle/123456789/197428
http://liblink.bsu.edu/uhtbin/catkey/1722802