Assessment of e-banking strategies in the banking sector in developing economies. Using gap analysis to develop e-service strategies in the banking context, a case study in Jordan.
Strategic planners in retail banks are increasingly challenged to improve productivity, ensure high service quality and reduce operations costs while implementing their e-service strategy. This work aims to assess the current e-service operations strategy in the bank sector in Jordan and develop a f...
| Main Author: | |
|---|---|
| Other Authors: | |
| Language: | en |
| Published: |
University of Bradford
2011
|
| Subjects: | |
| Online Access: | http://hdl.handle.net/10454/5247 |