Mixed-Initiative Real-Time Topic Modeling & Visualization for Crisis Counseling

Mixed-Initiative Real-Time Topic Modeling & Visualization for Crisis Counseling

Text-based counseling and support systems have seen an increasing proliferation in the past decade. We present Fathom, a natural language interface to help crisis counselors on Crisis Text Line, a new 911-like crisis hotline that takes calls via text messaging rather than voice. Text messaging opens...

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Bibliographic Details
Main Authors: Filbin, Robert (Author), Dinakar, Karthik (Contributor), Chen, Jackie (Contributor), Picard, Rosalind W. (Contributor)
Other Authors: Massachusetts Institute of Technology. Computer Science and Artificial Intelligence Laboratory (Contributor), Program in Media Arts and Sciences (Massachusetts Institute of Technology) (Contributor)
Format: Article
Language:English
Published: Association for Computing Machinery (ACM), 2017-07-10T15:39:58Z.
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