The mediating roles of personality and job satisfaction on internal marketing and customer orientation in the Nigerian Banking Industry
More than 45,000 jobs have been lost in the consolidation reforms of Nigerian banking industry since 2005. The bank reformations often led to higher workloads on the remaining staff which affected the quality of service. This is due to extra workloads on employees who remain working in the banking s...
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| Format: | Thesis |
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2017.
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| Online Access: | Get fulltext |