A comparative study on service quality in the grocery retailing: evidence from Malaysia and Turkey
Comparing service quality in different countries and cultures has been a recent point of interest among researchers to enhance understanding on how customers of different environments react to elements of service quality. Earlier studies were focusing on comparison among western countries or between...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Elsevier B.V.,
2014.
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| Subjects: | |
| Online Access: | Get fulltext |