The moderator effects of ISO/TS16949 certification in Thailand automotive industry

In this paper, the relationship among TQM implementation, organizational performance measures and ISO/TS16949certification as moderator variable is studied. It is often claimed that ISO certification generates an improvement in the performance of organizations. This research aims to find out whether...

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Bibliographic Details
Main Authors: Zakuan, Norhayati (Author), Mohd. Yusof, Sha'ri (Author), Mat Saman, Muhamad Zameri (Author), Mohd. Shaharoun, Awaluddin (Author), Laosirihongthong, Tritos (Author)
Format: Article
Language:English
Published: Elsevier BV, 2012.
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