Transformational leadership enhances customer satisfaction
This paper discusses about transformational leadership that enhances customer satisfaction. It covers briefly related issues such as leadership, transformational leadership, total quality management (TQM), quality management system (QMS) ISO 9001:2008, and customer satisfaction. The discussion is fo...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Persatuan Pustakawan Malaysia,
2010.
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| Subjects: | |
| Online Access: | Get fulltext |