Implementing the ISO 9000 steps at the local level: A survey of Malaysian local authorities
The implementation of the ISO 9000 quality management system within the Malaysian local government organizations has involved multiple steps and the consideration of multiple aspects. This study identifies and discusses the preferred steps used by Malaysian local authorities in implementing the ISO...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Faculty of Social Sciences and Humanities, UKM,Bangi,
2014-04.
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| Online Access: | Get fulltext |