Total quality management, firm performance, and the moderating role of competitive intensity / Ramatu Abdulkareem Abubakar, Kabiru Maitama Kura and Kabiru Jinjiri Ringim
By integrating resource-based view and theory of quality management we evaluated the moderating role of competitive intensity on the link between total quality management (TQM) implementation and SME performance. Using a stratified random sampling, 357 self-administered questionnaires were distribut...
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| Format: | Article |
| Language: | English |
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Faculty of Business and Management and UiTM Press, Universiti Teknologi MARA,
2018.
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| Subjects: | |
| Online Access: | Get fulltext View Fulltext in UiTM IR |