Understanding organisational changes in the post-adoption stage of CRM implementation: a socio-technical perspective
This research-in-progress paper uses a socio-technical perspective to analyse how organisational changes unfold in the post-adoption stage of a CRM implementation in an organisation. The qualitative interpretive case study was conducted at an innovative office automation solutions organisation in Ba...
| Main Authors: | , , |
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| Format: | Others |
| Published: |
Association for Information Systems (AIS),
2015-07-27T21:48:57Z.
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| Subjects: | |
| Online Access: | Get fulltext |