Consumer's Persistence in Solving their own Problem with Self-Service Technology
An increasing range of technology services are now offered on a self-service basis. However, problems with self-service technologies (SSTs) occur at times, even for the best service providers due to the technical error, staff error, or consumers' own mistakes. Considering the role of consumers...
| Main Authors: | , , , |
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| Format: | Others |
| Published: |
ACIS,
2014-12-04T01:20:04Z.
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| Subjects: | |
| Online Access: | Get fulltext |