Front-Line Management during Radical Organisational Change: Social Exchange and Paradox Interpretations

Front-Line Management during Radical Organisational Change: Social Exchange and Paradox Interpretations

External shocks have severely affected the aviation sector with detrimental impacts on airport service employees. Service-sector organizations tend to implement radical organizational change to survive and front-line managers face often-opposing demands. This study aims to shed light on how front-li...

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Bibliographic Details
Main Authors: Bassam Buhusayen, Pi-Shen Seet, Alan Coetzer
Format: Article
Language:English
Published: MDPI AG 2021-01-01
Series:Sustainability
Subjects:
social exchange theory
paradox theory
external shocks
airport services
front-line managers
organizational sustainability and change
Online Access:https://www.mdpi.com/2071-1050/13/2/893

Internet

https://www.mdpi.com/2071-1050/13/2/893

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