Le client : coproducteur de l’organisation ?

The news patterns of management involve the customer : he is not the only recipient of production anymore, but an actor who interferes in the inner management of companies. For the customer, a first way of intervening consists in imposing a quality certification, for instance in a chemical industry ...

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Bibliographic Details
Main Author: Gilbert de Terssac
Format: Article
Language:English
Published: Presses Universitaires du Mirail 2011-05-01
Series:Sciences de la Société
Subjects:
Online Access:http://journals.openedition.org/sds/2067