Le client : coproducteur de l’organisation ?
The news patterns of management involve the customer : he is not the only recipient of production anymore, but an actor who interferes in the inner management of companies. For the customer, a first way of intervening consists in imposing a quality certification, for instance in a chemical industry ...
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Format: | Article |
Language: | English |
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Presses Universitaires du Mirail
2011-05-01
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Series: | Sciences de la Société |
Subjects: | |
Online Access: | http://journals.openedition.org/sds/2067 |