SERVICE QUALITY MANAGEMENT IN TERM OF IHRM CONCEPT AND THE EMPLOYEE INTERNATIONALIZATION
Patient safety during medical procedures and services is a priority issue. However, the patient can interpret this safety at various levels and this affects the perception and quality assessment. In the paper the method of evaluating the quality of medical services in term of improving the potential...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Center for Quality, Faculty of Engineering, University of Kragujevac, Serbia
2021-09-01
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| Series: | International Journal for Quality Research |
| Subjects: | |
| Online Access: | http://ijqr.net/journal/v15-n3/5.pdf |