THE SELF-ASSESSMENT PROCESS AND IMPACTS ON PERFORMANCE: A CASE STUDY
The purpose of this paper is to analyze the effectiveness of the European Foundation for Quality Management model self-assessment process and its effects on performance in a private manufacturing firm. A case study is used, considering the analysis of primary and secondary data. This paper explains...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Center for Quality, Faculty of Engineering, University of Kragujevac, Serbia
2012-12-01
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| Series: | International Journal for Quality Research |
| Subjects: | |
| Online Access: | http://www.ijqr.net/journal/v6-n4/5.pdf |