Citizens' Position in Service Quality Perception. An Approach Analysis in the Case of Spanish Local Administrations
<p>Public sector organizations are not immune to pressure in order to improve their services to citizens. At this point, a major problem is that of “citizen-customer” satisfaction surveys being prone to focus on individuals’ perceptions on service delivery: what the individual think about the...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Babes Bolyai University
2005-10-01
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| Series: | Transylvanian Review of Administrative Sciences |
| Online Access: | https://rtsa.ro/tras/index.php/tras/article/view/221 |