Accurate Answers to Reference Queries May Be Provided Less Frequently Than Expected
A review of: Hernon, P., & McClure, C. (1986). Unobtrusive reference testing: The 55 percent rule. Library Journal, 111(7), 37-41. Objective – To determine the number of government documents reference questions that are answered correctly by professional library staff. Design – Th...
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| Format: | Article |
| Language: | English |
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University of Alberta
2010-12-01
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| Series: | Evidence Based Library and Information Practice |
| Online Access: | https://journals.library.ualberta.ca/eblip/index.php/EBLIP/article/view/8866 |