PENGARUH DIMENSI RELATIONSHIP MARKETING TERHADAP KEPUASAN DAN LOYALITAS NASABAH (Studi Kasus Pada BPR Argodana Pudak Payung Semarang)
The purpose of this research is to analyze and determine the effect of communication, partnership, trust, conflict complain on customer satisfaction and to analyze and determine the effect of communication, partnership, trust, conflict complain and customer satisfaction on customer loyalty. The p...
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| Format: | Article |
| Language: | Indonesian |
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Universitas Islam Sultan Agung Semarang
2017-01-01
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| Series: | Jurnal Ekonomi dan Bisnis |
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| Online Access: | http://jurnal.unissula.ac.id/index.php/ekobis/article/view/1608 |