The Relationship Between Quality Management Practices and Productivity in Revenue and Cost Management : A Study of Local Authorities in Peninsular Malaysia

The globalization and liberalization of the world economic system have brought us to an era where global competition is highly intense. The introduction of new technology and systems has greatly affected the performance of organizations. Quality is widely recognized as one of the important disciplin...

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Bibliographic Details
Main Authors: Khairul Anuar Mohd. Ali, Rushami Zien Yusoff, Zakaria Abas
Format: Article
Language:English
Published: UUM Press 2020-01-01
Series:Malaysian Management Journal
Online Access:https://www.scienceopen.com/document?vid=8058c879-3d82-456f-bb3f-4d7f69fc6545