Customer Loyalty: The Difference between Full-Service Carriers and Low-Cost Carriers in Indonesia
The level of competition in the aviation industry has increased since the regulation change in 1999. Aviation companies in providing services can be divided into three categories: full service, medium service, and no-frills service. Both Full-Service Carriers (FSCs) and Low-Cost Carriers (LCCs) expe...
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| Format: | Article |
| Language: | English |
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Bina Nusantara University
2021-02-01
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| Series: | Binus Business Review |
| Subjects: | |
| Online Access: | https://journal.binus.ac.id/index.php/BBR/article/view/6489 |