<b>Expectation of success for the PNQ</b>

• Main Authors: Luciano Dagostin Bilessimo, Luiz Carlos de Cerao Cavaler, Simone Meister Sommer
• Format: Article
• Language: English
• Published: Universidade Federal de Santa Catarina 2008-07-01
• Series: Revista Produção Online
• Online Access: http://producaoonline.org.br/rpo/article/view/123

This work searchs to develop an instrument to diagnosis the expectation of success of the small Brazilian company. Approach PNQ (Prêmio Nacional da Qualidade) is used as reference. First, a questionnaire was created, with simple and current language for the partner-controlling, that generate a punctuation in the end of the application, facilitating the identification of strong points and chances of improvement for the company in question. A applicatory one for this questionnaire elaborated From the application of the considered model was developed previously, the owner of small busines has a diagnosis of its management, serving of base for its strategical planning, route the continuous improvement. Key-words: PNQ, Smal Busines, Diagnosis.