Cognitive Load in eCommerce Applications—Measurement and Effects on User Satisfaction

Guidelines for designing usable interfaces recommend reducing short term memory load. Cognitive load, that is, working memory demands during problem solving, reasoning, or thinking, may affect users' general satisfaction and performance when completing complex tasks. Whereas in design guideline...

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Bibliographic Details
Main Authors: Peter Schmutz, Silvia Heinz, Yolanda Métrailler, Klaus Opwis
Format: Article
Language:English
Published: Hindawi Limited 2009-01-01
Series:Advances in Human-Computer Interaction
Online Access:http://dx.doi.org/10.1155/2009/121494